Shipping policy

Thank you for choosing Shield Defence Solution. Please review our shipping policy to understand how we process, ship, and deliver your orders.

1. Order Processing Time

Orders are processed within 1-3 business days, excluding weekends and holidays. If an order is placed after 3:00 PM on a business day, it will be processed on the following business day.

During high-demand periods, processing times may be extended. Customers will be notified of any significant delays.

2. Shipping Rates and Delivery Times

Domestic Shipping (Poland): We offer standard and expedited shipping options across Poland. Delivery times vary based on your selected shipping option and destination but typically range from 1-5 business days.

International Shipping: We provide shipping to selected international destinations. Delivery times and costs vary based on location and shipping method. Please be aware of potential customs processing delays in your country.

Shipping costs are calculated at checkout and are based on the weight, size, and destination of your order.

3. Shipping Carriers

We partner with FedEx to ensure timely and secure delivery.

Tracking information will be provided once your order is shipped, allowing you to monitor its progress.

4. Customs, Duties, and Taxes

For international shipments, customers are responsible for any customs fees, import duties, taxes, or additional charges that may apply in their country. Shield Defence Solution does not control or anticipate these fees and is not responsible for covering them.

5. Shipping Restrictions

Certain products may be restricted from shipment to specific countries due to local laws and regulations. In these cases, we reserve the right to cancel and refund any order that cannot legally be shipped to the requested destination.

Please ensure that all products ordered comply with the import regulations of your country.

6. Address Accuracy

Customers are responsible for providing accurate and complete shipping information. Shield Defence Solution is not liable for packages delivered to incorrect addresses provided by customers.

If an order is returned due to an incorrect address, customers will be responsible for any additional shipping charges to re-send the package.

7. Lost or Damaged Packages

Shield Defence Solution takes care to ensure packages are secure and properly labeled. If your order is lost or arrives damaged, please contact us within 7 days of delivery.

We will work with our shipping partners to resolve the issue, and if necessary, a replacement or refund will be provided.

8. Order Tracking

Once shipped, customers will receive an email with tracking details. Please allow 24-48 hours for tracking information to update.

You can track your order using the provided tracking number through the carrier's website or by contacting our customer service team.

Contact Information

For questions or concerns regarding your shipment, please contact our customer support team:

Email: contact@shielddefencesolution.com

Thank you for your patience and understanding. We appreciate your trust in Shield Defence Solution and are dedicated to providing a smooth and secure shipping experience.