Guarantee Policy
At Shield Defence Solution, we take pride in the durability and reliability of our armor. We back our products with a 10-Year Limited Warranty to ensure your peace of mind.
✅ What’s Covered:
Our warranty covers any manufacturer defects in materials or workmanship for a period of 10 years from the date of purchase on:
- Hard ballistic plates
- Soft armor inserts
- Tactical armor carriers
- Bulletproof vests
If your product fails under normal use due to manufacturing issues, we’ll repair or replace it — no hassle, no excuses.
❌ What’s Not Covered:
This warranty does not cover:
- Normal wear and tear
- Misuse, abuse, or neglect
- Improper storage or maintenance
- Unauthorized modifications
- Damage caused by accidents, fire, or acts of war
🔄 Replacement Process:
- Contact our support team with proof of purchase and photos/videos of the defect.
- We will review and, if approved, ship a replacement unit at no cost.
- In some cases, we may require the original item to be returned for inspection.
🕒 Turnaround Time:
We process most warranty claims within 7–10 business days of receiving your information.
📩 Contact:
To start a claim, email us at:
support@shielddefencesolution.com
or use the live chat at the bottom of this page.